Zero Tolerance Policy

We do not buy stolen goods!

How does Cash Converters guard against buying stolen goods?

Cash Converters has a strict Zero Tolerance policy on stolen goods. All franchisees have to abide by the policy and face being disenfranchised if they do not. There are various methods that buyers use when purchasing goods from the public in order to determine whether or not they are stolen. Should goods be found to be stolen, Cash Converters immediately calls the police and detains the person selling the goods until the police arrive to deal with it.

The methods used are as follows:

  • Cash Converters abide by the Second Hand Goods Act, No 6 of 2009.
  • All goods are held for seven days before they can be sold
  • Cash Converters will do everything reasonable to ensure that no stolen or suspect goods are traded in the store and if we have any doubt, we will not buy them
  • Buyers are trained to look for certain things like chargers with cell phones, remotes with TV’s and Hifi’s etc
  • Goods will not be purchased from anyone who does not produce a valid ID
  • Anyone selling goods must be over the age of 18 years
  • Suspicious characters’ details are communicated on the group internal electronic bulletin board

Zero Tolerance Policy

To protect our customers and safeguard our good name, the following policies and procedures govern us:

  • We are registered Second-Hand Dealers and will process all goods bought and sold in this store in accordance with the Second-Hand Goods Act, No.6 of 2009, and any other applicable laws.
  • We are members of the South African Police Service Accredited Association, National Association of Second-Hand Franchised Dealers, and abide by their rules and Code of Conduct.
  • We will do everything reasonable to ensure that no stolen goods are traded in this store and if we have any doubt, we will not buy the item.
  • We will go to all reasonable lengths to assist the South African Police Service in combating crime, and will share our information freely with them.
  • We are obliged to inform the Police of any suspicious characters and circumstances.
  • All transactions are recorded on CCTV.
  • We will not buy from anyone under the age of 18 years or from those unable to produce an Identity Book, Passport or Drivers Licence.
  • We support and co-operate with the BSA (Business Software Alliance), SAFACT (South African Federation Against Copyrighting and Theft), FPB (Film and Publication Board) and SAMPRA (South African Music Performance Rights Association).
  • If suspected stolen goods are identified on these premises, the following procedures will be followed:
  • The Police will be contacted.
  • An internal enquiry will be conducted.
  • Action will be taken based on the facts to hand.
  • Any Cash Converters franchisee operating illegally and knowingly contrary to this Code of Conduct will have their franchise agreement cancelled.
  • We comply with the Consumer Protection Act, No.68 of 2008.
  • We are a registered credit provider with the National Credit Regulator and comply with the National Credit Act, No.34 of 2005.
  • Cash Converters is a full member of the Franchise Association of South Africa.